Where's My Order?

We apologise for the delay in delivery of your order.

Your order is with Royal Mail who state that 90% of their parcel are delivered within 1-5 days, but if yours doesn't the Royal Mail has the following advice:

Is it less than 4 working days since your mail should have arrived?

If so, hold tight, it's probably on its way but may have been held up by unusual circumstances.

Is it 4 to 10 days since your mail should have been delivered?

If so, the Royal Mail classes your item as officially delayed and they recommend that you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox, contact your local sorting office (03457 740 740) to see if the item has been returned to the depot as undelivered and awaiting collection. It is increasingly common for Royal Mail to not leave a card advising this.

We know you can’t always get to your local delivery office so you can phone Royal Mail on 03457 740 740 to check the location of your parcel and arrange a FREE redelivery.

We hope this information helps, but in the unlikely event that your parcel does not arrive after the 15th day, please let us know.