Delivery

Standard Delivery £2.50 per order / FREE Delivery with all orders (to UK Mainland) over £25

We aim to dispatch your order within 1 working day of cleared payment.

Please note:

We are unable to offer an Express delivery service to the following postcodes:

AB, BT, HS, IM, IV, KY, KW, PH, PA, TR21-25 and ZE.

We reserve the right to amend orders placed with incorrect delivery options without notice. The Vanilla Company does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless we are responsible for the error.

Wherever possible we use recycled card or boxes to protect your items during delivery.

In the unlikely event a product is out of stock a member of our Customer Service Team will contact you.

Missing Delivery

Occasionally orders do go missing in the Post. If your item(s) haven't arrived, please ensure you have allowed enough time for your order to be delivered. Items sent via Royal Mail Special Delivery - please allow up to 48 hours before reporting an item as missing..

We know you can’t always get to your local delivery office so you can phone Royal Mail on 03457 740 740 to check the location of your parcel and arrange a FREE redelivery.

We also recommend that you contact your local Royal Mail Collection Office in case they tried to deliver whilst you were out, and have taken your order back for you to call and collection or arrange re-delivery.